Employee Profile: Iffat Agha

by Sameeha Naseem

Ms. Agha, a senior resource at iENGINEERING, has been with the company for almost 5 years, adding to her extensive experience of over 25 years in the field of human resource management. She formerly served as Regional Manager Quality Assurance & Training at Jazz (formerly known as Mobilink), which is the largest internet and broadband service provider. She possesses both hands-on practice and experience in customer service, quality assurance (QA), sales, supervision, and provision of professional and corporate trainings.

Ms. Agha holds a Bachelor’s degree in English Literature and Psychology, and a MBA degree in Human Resource Management. Ms. Agha is currently employed as General Manager of Administration and Human Resources at iENGINEERING. Her primary responsibilities include recruitment, orientation of new resources, identifying personal growth opportunities, training, coaching, and counseling. She also assumes administration-related duties including managing administrative staff, promoting a safe and secure work environment, ensuring adequate office supplies, and establishing effective policies, procedures, and work schedules. She is also responsible for optimizing senior management effectiveness while maintaining quality by enforcing organizational standards according to CMMI Level 5 certification and ISO 9001:2015, ISO 27001:2013, ISO 20000-1:2018 standards.