Carrying on its mission to embed all the practices and procedures that are in line with the International Standards Organization, iENGINEERING recently earned the ISO 20000-1:2011 certification for its facility. ISO 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve a service management system. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
Achieving ISO 20000-1:2011 has helped iENGINEERING to:
- Develop a consistency in providing the best services to its clients.
- Demonstrate our design, transition, delivery and improvement of services.
- Provide assurance to our customers that all their service requirements will be fulfilled in an efficient manner.