Frequently Asked Questions

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What are Managed Infrastructure Services?

 

Through its managed infrastructure services, iENGINEERING takes care of the entire infrastructure issues that are part of hosting a site or application on the internet.  We procure, configure and install the necessary servers, firewalls and other devices that the customer's architecture requires.  We install the server, operating system and other software and we connect the server architecture to the web over Tier-1 network.  Then we monitor and maintain the system on a 24/7 basis.  If a hard drive fails, we replace it.  If a server dies, we swap it out. And you can upgrade to more powerful equipment or more bandwidth at any time.  You have full root level administrative access to your servers at all times, from anywhere in the world.  You receive monthly billing based on the equipment in use and the bandwidth you consume.

 

What are Managed Application Services?  

 

Conventional ISPs manage web servers and e-mail servers that are connected to the internet. These servers host web sites for businesses and individuals and route e-mail messages. Managed application services simply extend this model to include line-of-business applications such e-commerce applications, web enabled project management systems, executive information systems, and customer relationship management (CRM) systems.

 

What type of applications can be managed through Managed Application Services?

 

Almost any type of application may be hosted and managed, depending on your business requirements, from relatively basic elements like e-mails, to complex applications like enterprise resource planning (ERP) systems.  Many of the increasingly popular business applications can be hosted over the internet like financial management, electronic commerce, procurement and supply chain management, human resources management, managed messaging, and information distribution.

 

How scalable are iENGINEERING's services?

 

All iENGINEERING services are designed for rapid scalability.  Customers can increase their bandwidth usage at any time.  Customers can also upgrade their server architecture at anytime without penalty.  Should a customer require additional servers or need more powerful servers, we make the necessary changes and simply change the monthly service fee.

 

How much control do I have over my web site or application?

 

With an iENGINEERING dedicated server, you have full root/administrative access.  You can make changes to your web site anytime you want with a domain name of your choosing.  You can also place custom code (CGI, PERL, etc) and databases on the server.

 

Do you provide any design or programming services?

 

Yes, iENGINEERING has extensive experience in the designing and development of web sites, web portals, and line-of-business web applications.  Technologies include ASP, Visual Basic, Visual C++, HTML and Microsoft’s .NET technologies.  For more information please contact info@iengineering.com.

 

Where is iENGINEERING data center located?

 

Our corporate office and data center are located in Columbia, Maryland.  iENGINEERING also uses third-party data center facilities depending on customer's infrastructure requirements.

 

Do you offer 24/7 technical support?

 

iENGINEERING provides customers with technical 24/7 support via e-mail and through the support center.  24/7 telephone technical support is also provided to customers based on their service level agreement.

 

What is a secure server/SSL?

 

A secure server uses encryption to allow information to be securely transmitted between your visitor’s browser and your web server.  All iENGINEERING accounts come with the ability to access SSL.  However we do not supply the certificates; they must be purchased from an authorized dealer.

 

What is a Service Level Agreement (SLA)?

 

A service level agreement is a contract that commits a service provider to a specified level and/or quality of service.

 

What are the issues to be addressed in an SLA?

 

The service level agreement cover the issues including specified level of customer support, provisions for system and data security, guaranteed level of system performance, continuous system availability, different levels of service cover, designated contact person, and enforcement provisions for non-performance.